Privacy

We attach the greatest importance to the protection of your personal data. Therefore, we process your data solely on the basis of the statutory provisions (GDPR, Telecommunications Act 2003). In this data protection notice we provide you with information on the most important aspects of data processing on our website.

Contacting us

Whenever you contact us by using the form on the website or by e-mail, the data you provide is stored for the purposes of processing the enquiry and in case you have any further questions for us. We do not pass on these data without your consent.

Storage of data

We advise you that for the purpose of making the purchasing process easier for you and for the subsequent processing of a contract by the web shop operator, we use cookies to store the subscriber's IP data, as well as name, address, telephone number, e-mail address and credit card number, together with other data provided by the recipient of the invoice.

In addition, the personal data (name, address, date of birth, telephone number, etc.) of the recipient of the services are stored for the purpose of processing the contract. The data already provided by you are required to fulfil the contract and to implement pre-contractual measures. Without these data we are unable to conclude the contract with you. Data are not transferred to third parties, with the exception of the transfer of credit card data to the processing banking institutes/payment service providers for the purpose of withdrawing the purchase price and also to our tax consultant to fulfil our obligations under tax law and to data service providers, who ensure the operation of our database and our IT and newsletter system. We have concluded a contract with these parties for the processing of data in accordance with Art. 28 of the GDPR.

When a purchase process is abandoned, the data stored by us are erased. In the event that a contract is concluded all the data arising from the contractual relationship is stored until the expiry of the retention period required by tax law (7 years).

The data are processed on the basis of the statutory provisions in Section 96(3) Telecommunications Act and Art. 6(1) letter a (consent) and/or letter b (necessary for compliance with a legal obligation) of the GDPR.

Cookies

Our website uses cookies and storage. These are data, which are stored on the terminal by your browser. They do not damage your computer.

We use these data to make our site more user-friendly. Some of them remain on your terminal until you erase them. They make it possible for us to recognise your browser when you next visit our website.

If you do not want this, you can adjust the settings on your browser so that it alerts you to the installation of cookies and you can then allow this only in individual cases.

We would advise you that deactivating cookies may restrict the functionality of this website.

Social media

Social media plug-ins, for instance Facebook, Twitter, Instagram, YouTube, are linked to our website. Data can be transferred to third parties through these sites. We have no control over or access to cookies installed by Facebook, Twitter etc.

Web analysis

This website uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses what are known as cookies. The information generated by these on your use of this website (including your IP address) is transferred to a Google server in the USA and stored there. Google shall use this information in order to evaluate your use of the website, to compile reports on website activities for the website operator and to perform other services connected with the use of the website and the use of the Internet. In addition, Google shall forward this information to third parties, insofar as this is required by law or insofar as third parties process these data on behalf of Google. On no account shall Google link your IP address with other Google Inc. data. By using this website you are giving your consent to the processing of your data, collected by Google in the manner described above and for the purpose specified above.

If you make a booking or purchase with us, send us an enquiry, request information or sales literature, we process your personal data in accordance with Article 6 Section 1 b and f.

If you would like to receive the newsletter offered on the website, we need an email address for you as well as information that allows us to verify that you are the owner of the email address given and consent to receive the newsletter (double opt-in).

You can withdraw consent at any time very easily through the unsubscribe function in the newsletter sent to you. The legal basis for the processing is point (a) of Article 6(1) GDPR. We use the data exclusively for sending newsletters.

Further data is not collected other than on an expressly voluntary basis, e.g. to optimise the contents to suit your interests. This data is stored by us and used exclusively to send the required information and to personalise the newsletter. In addition, we carry out link tracking to analyse and continually improve the newsletter content.

Our newsletters contain tracking pixels. A tracking pixel is a miniature graphic which is embedded in emails that are sent in HTML format to enable log file recording and log file analysis. In this way, statistical analyses can be produced and assessments of the success or failure of online marketing campaigns can be carried out. With the help of embedded tracking pixels, we can recognise whether and when an email was opened by you and which links you clicked on in the email.

The personal data collected via the tracking pixels contained in the newsletters is stored and analysed by us, as the controller, to optimise the sending of the newsletter and to better adapt the contents of future newsletters to your interests. This personal data is not passed on to third parties. You are entitled at any time to withdraw the special declaration of consent regarding this via the double opt-out process. Once consent is withdrawn, we erase this personal data. If you unsubscribe from the newsletter, we interpret this automatically as a withdrawal of consent.

To produce the newsletter, we use the service “NumBirds” from Sports and Tourism Digital Services GmbH, 6020 Innsbruck, Brixner Straße 3/3. To safeguard the confidentiality of your personal data, we have come to an agreement with the company for processing.

Landbot.io

Chatbot Provider: On our website, we use the Landbot.io chatbot service, offered by HELLO UMI, S.L., located at Av. Josep Tarradellas, 20, Floor 6, CP 08029, Barcelona, Spain (Tax ID: ESB98767551). Landbot.io is an automated conversational AI system that allows visitors to our website to ask questions and receive information.

Data Processed: When you use the chatbot, we process the following personal data:

Identification data: IP address, browser type, and device type
Communication data: Content of chat conversations, entered text, and questions
Optional personal information: Name, email address, and other contact details (if actively entered by you)
Technical data: Access data, visit time, duration of visit, click paths
Metadata: Log files and location information (if transmitted by the end device)

Purposes of Processing:

Provision and functionality of the chatbot
Answering user inquiries and providing information
Improving chatbot performance and user-friendliness
Analyzing and optimizing chatbot behavior
Documenting and tracking customer inquiries

Legal Basis: Your personal data is processed on the basis of:

Article 6(1)(a) GDPR (your explicit consent) – This is required for processing and is obtained before using the chatbot
Article Article 6(1)(f) GDPR (Legitimate Interests) – If you are already in contact with us or we are resolving customer inquiries, this may also be based on our legitimate interests.

Consent:

Important: Using the chatbot requires your explicit prior consent. A simple cookie banner is not sufficient for this purpose. Before activating the chatbot, you will therefore be presented with a separate consent window containing clear information. You must actively consent to this data processing ("opt-in"). You can withdraw this consent at any time.

Data Processing Agreement: Landbot.io acts as a data processor pursuant to Article 28 GDPR. We have a data processing agreement with Landbot.io that stipulates that personal data is processed only according to our instructions and that the necessary security measures are in place.

Data Storage and Retention:

Active Data: The last 12 months of your chat history are directly accessible, searchable, and exportable via the Landbot.io portal.
Archived data: Data is stored for an additional 12 months in a separate, encrypted archive system and is not directly accessible.
After expiry: After this retention period, the data will be deleted unless there is a legal obligation to retain it.

You can request the deletion of your data at any time.

Storage location and data transfer: Your data is processed and stored on Landbot.io's servers. Landbot.io is subject to Spanish data protection laws and the GDPR. Data is not transferred to insecure third countries.

Artificial intelligence training: Note: Landbot.io informs you that data from certain AI services (Build-it-for-me, FAQs AI Assistant, Lead Gen AI Assistant, and Appointment Scheduling Assistant) is used in anonymized form to improve these services through artificial intelligence (OpenAI). If you use these services, anonymized data will be transmitted to OpenAI

Your data subject rights:
Under the GDPR, you have the following rights:

Right of access: You can request information about the processing of your data.
Right to rectification: You can have incorrect or incomplete data corrected.
Right to erasure (“right to be forgotten”): You can request the erasure of your data.
Right to data portability: You can receive your data in a structured format.
Right to object: You can object to the processing.
Right to restriction of processing: You can request the restriction of processing.
Right to withdraw consent: You can withdraw your consent at any time.

Security and data protection: Landbot.io is committed to security measures in accordance with Article 32 GDPR, including encryption and access control. However, we cannot completely rule out the possibility that your data may be intercepted during transmission. You use the chatbot at your own risk.

Security breaches: Should a security breach involving your personal data occur, we will inform you immediately, provided there is an obligation to do so under Articles 33 and 34 GDPR. Further information on data processing by Landbot.io can be found in the Landbot.io privacy policy.

Your rights

You have the right to disclosure, correction, erasure, restriction, data portability, revocation and the right to object. If you believe that the processing of your data breaches the law on data protection or that your claims under data protection law have been infringed in any other way, you may report this to the regulatory authorities. In Austria this is the Data Protection Authority (Austrian Data Protection Authority, Wickenburggasse 8, 1080 Vienna, dsb@dsb.gv.at).

Ski school Ötztal-Sölden
Oberwindaustraße Nr. 4
6450 Sölden
Phone: +43 5254 3821
Email: info(at)ski-oetztal.at

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